Q: What is urgent care?
A: Our Urgent Care Center allows you to see a doctor without an appointment. You should use urgent care for medical problems that require a doctor’s attention, but are not serious enough to require a trip to the emergency room. These medical problems might include respiratory difficulties associated with asthma and allergies, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.
Q: Should I schedule an appointment at Urgent Care?
A: It’s never necessary to schedule an appointment at our Urgent Care Center. Patients are seen on a first-come, first-served basis or based on medical need.
Q: Are Urgent Care fees higher than those for regularly scheduled doctors’ appointments?
A: The office charge is the same as a typical scheduled doctor’s appointment, however there is an additional “after-hours” charge for urgent care visits. Most insurance covers this charge, but some insurance carriers may require an additional co-pay that is higher than a normal co-pay. In some cases, a charge may not be covered and you will be responsible. Please call the number on the back of your insurance card for questions about your coverage. In addition, some medications and/or medical supplies used for injuries may not be covered under your plan.
Q: How do I get my lab results?
A: Results will be called to you when they are available.
Q: How long will I have to wait to see a doctor?
A: Since we don’t take appointments, it’s difficult to predict how long you will have to wait to be seen by a doctor. Although we treat patients on a first-come, first-served basis, patients with severe breathing problems, who are bleeding or who may have life-threatening medical conditions will be seen first. Our experience has shown that most visits take a relatively short period of time. We appreciate your patience and pledge to provide prompt, effective and professional care.